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Course Customer Service Excellence

  • 23 video classes
  • ∞ Lifetime Access
  • certificate of completion
  • online and at your pace
$5,90
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Service excellence starts with you. Transform your service and build customer loyalty!

This course is designed to equip learners with essential customer service skills necessary for success in today’s competitive marketplace. Through a series of engaging modules, participants will explore the fundamental principles of excellent service, discover the power of empathy in customer interactions, and acquire effective problem-solving strategies. By the end of the course, learners will be able to apply these principles to improve client relations and foster brand loyalty.

To whom it is intended

  • This course is intended for customer service representatives, sales professionals, business owners, and anyone looking to improve their customer interaction skills
SKU: CUSTOM-SE-ENG Categories: , , , , , , Tags: , ,

Modules of this course

Module 1

Fundamentals of Customer Service

This module lays the groundwork by exploring the importance of the customer experience, how to identify their needs and expectations, and the core values for excellent service.

Classes of this module
1 Course Introduction00:02:41
2 Introduction to Customer Service00:03:21
3 The Importance of Customer Experience00:03:27
4 Identifying Customer Needs00:03:19
5 Understanding Customer Expectations00:03:14
6 Core Values of Excellent Service00:03:31
Language

English

Total time of video lessons

01:18:08

Level of this course

Basic

Equivalence in hours classes

24:00:00

Minimum configurationDefault setting - online only
Operational systemStandard operating system - online only
Objectives

The objective of this course is to develop participants' skills in active listening, empathy, and issue resolution to enhance customer satisfaction, foster loyalty, and uphold a positive brand image

To whom it is intended

This course is intended for customer service representatives, sales professionals, business owners, and anyone looking to improve their customer interaction skills

Necessary knowledge

Basic communication skills and a willingness to engage with and assist customers are required to enroll in this course

Usability

Fully in Portuguese

Resources used/References

This course was developed with the support of the ChatGPT tool (OpenAI GPT-4o, version of August 25, 2025), and subsequently reviewed by the pedagogical team at Render Cursos

Software

To take our courses, the student must have the software installed (either purchased or downloaded from the internet). Preferably the same version of the course or more recent. We do not work with software and licenses, only with online courses.

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